SHIPPING POLICY
At SAMSHCO, we are committed to delivering your orders promptly and securely. Once your order is placed, it typically takes 1-3 business days to process and prepare your items for shipment. Shipping times vary depending on your location.
-Domestic Orders: Estimated delivery within 7-15 business days.
-International Orders: Estimated delivery within 10-20 business days.
Please note that shipping times may be affected by factors outside our control, such as customs processing or postal delays. Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your package every step of the way.
Shipping Fees
Shipping costs are calculated at checkout based on your location and the weight of your order. We strive to offer competitive rates and occasionally provide free shipping promotions on select products or orders over a certain amount.
RETURNS POLICY
Returns & Refunds
Your satisfaction is our top priority. If you are not completely happy with your purchase, you may be eligible for a return or exchange within 30 days of receiving your order.
Return Process:
1. Contact our customer service team at [email/phone] to initiate your return.
2. Please provide your order number and reason for return.
3. Ensure the item is unused, in its original packaging, and in the same condition as when received.
4. Once your return is approved, you will receive instructions on how to send your item back.
Refund Policy:
- Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect the returned item.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
- If you receive a damaged or incorrect item, please contact us immediately for a replacement or full refund.
Exchanges:
We are happy to assist with exchanges for the same item in a different size or color, subject to availability. Please notify us within 30 days of receipt.
Please Note:
- Returned items must meet our condition requirements to be eligible for a refund or exchange.